Road to Recovery

The health and wellness of our Jacksonville commUNITY is a top priority.

We thoroughly cleaned the entire facility during our downtime and have removed common area seating. Based on government restrictions, the food area will remain closed. In order to enforce the CDC’s social distancing recommendations, our play area will remain closed.

 

Please use the front main mall entrance or back entrance near AMC. The mall will be operating with reduced hours – 11am-7pm (Monday-Saturday), 12pm-6pm (Sunday) starting on May 9, 2020.

Check back or sign up to receive our emails for updates.


Hours may vary and change. Please check with each restaurant or store for the most up-to-date news and hours.

  • American Eagle & Aerie 
  • Armed Forces Financial Network
  • AT&T
  • Barnes & Noble 
  • Bath & Body Works 
  • Bellagio Jewelers
  • Belk
  • Ben & Jerry’s
  • Buckle
  • Carolina Fragrances 
  • Carolina Jewelry
  • Carolina Watches
  • Carolina Sports
  • CBD Wellness
  • Chick-fil-A - takeout and curbside pick-up only
  • Claire's
  • Cool Shades
  • Dead Sea Secret
  • DTLR 
  • Fantaz-Teez
  • Flashlight Barbershop
  • Footaction
  • Foot Locker
  • Forever 21
  • Foster's Military Shop
  • Fresh Blends
  • GameStop
  • GNC 
  • Gold Valley
  • Gypsy Rose Tattoo 
  • Harris Jewelry
  • Helzberg Diamonds 
  • Hibbett Sports
  • Hollister
  • Hot Topic
  • I Smart Massage
  • JCPenney
  • Journeys
  • Justice 
  • Kay Jewelers
  • Lids
  • M & S Eyebrows 
  • M & S Spa & Salon 
  • Mobile Envy
  • Moe’s Southwest Grill – open for dine-in & curbside pick-up
  • Musician’s Toy Store
  • Perfume Gallery
  • Piercing Pagoda
  • The Pretzel Twister
  • Quick Fix
  • Red Robin – open for dine-in, curbside pick-up, & delivery
  • Reeds Jewelers
  • rue21
  • Sephora inside JCPenney 
  • Shimmer Boutique
  • Shoe Dept. Encore
  • Spencer's Gifts
  • Starbucks – cafe open for mobile ordering and drive thru only
  • Straight Styling
  • Suncoast Motion Picture
  • Sunglass Hut
  • The Children's Place
  • Tony's Pizza  open for dine-in, take-out, & delivery
  • Torrid 
  • Vans 
  • Victoria's Secret 
  • Versatile Solutions
  • Western Wear Headquarters
  • Xvape
  • Zales
  • Zumiez


  • Limiting the number of shoppers and limiting access to two entrances
  • Requiring customers and mall employees to wear face masks or face coverings in accordance with state regulations (Starting Friday, June 26 at 5pm) For more information about state requirements, click here.
    • Complimentary masks can be found at the Security Office, located near the restrooms
  • Offering sanitizing locations throughout the property
  • We thoroughly cleaned the entire facility during our downtime
  • In order to enforce the CDC’s social distancing recommendations, our play area will remain closed
  • Our housekeeping partners are enhancing our cleaning and disinfecting protocols, utilizing recommended disinfectant, PH7Q
  • Requiring housekeeping and maintenance personnel wear masks and gloves.
  • Placing floor decals as a visual representation of social distancing in our food court and at common area sales locations.

 

  • Follow CDC recommendations
  • Use hand sanitizer
  • Practice social distancing - stay 6 ft apart
  • Wear a cloth mask
  • Regularly check this page for updates on your favorite destinations


  • Know the facts about limiting occupancy in your store:
    • North Carolina has limited retail store occupancy to 1,036 or five customers for every 1,000 square feet -- whichever is less
  • Sanitize frequently with one of the following products:
    • Quat-Stat 5
    • Fight-Bac RTU
    • Triforce
    • PH7Q
  • Staff should wear cloth masks
  • Ask staff to self-report temperature prior to arriving to work.
  • Monitor staff health. If they feel ill, they should not report to work.
  • Ensure staff regularly wash hands following CDC protocols. Post the attached in the breakroom.
  • Have hand sanitizer available in store and/or know where the nearest mall sanitizer is located
  • Mark off 6 ft distance on floor for customer queuing.
  • Add plexiglass to your cash wrap.
  • Touchless payment options are preferred and recommended. 
  • Utilize our Mall2Go parking spots for online purchase pickup.
  • If you see something of concern, report it immediately to mall management: jacksonvillemallmarketing@preit.com
  • Corporate inquiries can be sent to recovery@preit.com

 Click here to download our full re-opening protocol.

Code of Conduct

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